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The Steering Committee shall investigate and consider any complaints received about the administration of mediations by the OM and mediations conducted by OM mediators, and shall report to the members whenever such complaints are received.
Mediators shall co-operate fully in the investigation of any complaint within the limits of any obligations of confidentially imposed under an agreement to mediate or otherwise.
The Steering Committee may adopt and the members shall comply with any scheme for the investigation of complaints required by the Civil Mediation Council or the Court Service.
The Steering Committee may suspend or terminate the membership of any member of the OM if there is reason to believe that the conduct of the mediator falls below the standard to be expected of a professional accredited mediator or member of the OM.